Refund Policy

Last updated: March 9, 2026

1. General

This Refund Policy applies to subscriptions and payments for Stream services provided by CentricApp. By purchasing or subscribing to our services, you agree to this policy. Specific terms may also be set out in your order or contract.

2. Subscription and Payment

Fees for Stream are typically billed in advance (e.g. annually or as agreed). Payment terms will be specified at the time of purchase or in your agreement. You are responsible for timely payment and for keeping your billing information up to date.

3. Refunds

Refund eligibility depends on your plan and the timing of your request:

Free trials: No payment is due during a free trial; no refund applies.
Paid subscriptions: If you cancel within the period stated in your agreement (e.g. within 30 days of the initial purchase), you may be eligible for a full or prorated refund. Refunds are not typically provided for renewal periods once the subscription has been renewed.
Exceptions: We may consider refunds in cases of technical failure on our side that prevents you from using the service, or as required by law. Each request is reviewed on a case-by-case basis.

4. Cancellation

You may cancel your subscription according to the process set out in your agreement or by contacting us. Cancellation will take effect at the end of the current billing period unless otherwise agreed. No refund is usually given for the unused portion of a period after cancellation.

5. How to Request a Refund

To request a refund or discuss your options, contact us at [email protected] with your account details and the reason for your request. We will respond within a reasonable time and process eligible refunds in accordance with this policy and your agreement.

6. Changes

We may update this Refund Policy from time to time. The “Last updated” date at the top of this page will be revised when we do. Continued use of the services after changes constitutes acceptance of the updated policy where applicable.

7. Contact

For questions about refunds or this policy: [email protected] or use the contact form on our website.